Support · FAQ
Frequently Asked Questions
Quick answers about SmartSafe equipment, compatibility, documentation, delivery and technical support.
How do I choose the right SmartSafe equipment?
The choice depends on your workshop, vehicles, workload and required functions. Send us the details and our team will recommend suitable equipment.
How can I check vehicle compatibility?
Compatibility depends on the device, model and production year. Use the ADAS and WA databases or contact our team.
Where can I find manuals, catalogs and certificates?
Product documentation is available on the Documentation page for approved distributors.
How can I request a quotation?
Contact us at sales@smartsafe-europe.com with the product, quantity, delivery country and company details.
Are prices and delivery times the same for every market?
No. They depend on the product, availability, quantity and destination and are confirmed in the official quotation.
Do you provide installation and training?
Availability depends on the product and customer location and is confirmed during quotation preparation.
How do warranty and service work?
Terms depend on the product and market and are specified in the quotation, invoice or accompanying documents.
How do I receive software updates?
Updates depend on the device model, software version and licence. Contact us for verification.
What should I send to technical support?
Send the device model, serial number, software version, problem description, photos or video and contact details.
How can I become a SmartSafe Europe partner?
Companies can apply as distribution or sales-and-service partners through the Partnership page.
